Geographical area includes the following States / Union Territories:

  • Andhra Pradesh

  • Assam

  • Bihar

  • Chandigarh

  • Chhattisgarh

  • Dadra & Nagar Haveli

  • Daman & Diu

  • Delhi

  • Goa

  • Gujarat

  • Haryana

  • Himachal Pradesh

  • Jammu City

  • Jharkhand

  • Karnataka

  • Kerala

  • Madhya Pradesh

  • Maharashtra

  • Orissa

  • Pondicherry

  • Punjab

  • Rajasthan

  • Tamil Nadu

  • Telangana

  • Uttarakhand

  • Uttar Pradesh

  • West Bengal

Services will not be provided in the following areas:

  • Andaman Nicobar Islands

  • Lakshadweep Islands

  • Rest Of Jammu & Kashmir

  • North Eastern States

Scope of service- Road Side Assistance for three wheelers:

Events not covered under Road Side Assistance

1. Battery Indicator Not Working.

2. Speedometer not working

3. Horn is not functioning. If the horn is sounding continuously, the Assistance Services will be provided

4. Faulty security system unless the vehicle is immobilized or unless the alarm is sounding continuously.

5. Other non-safety related lights/service warnings are illuminated

6. Vehicle pick up and drop for routine maintenance is not included.

Special Exclusions

The following scenarios are special exclusions under Roadside Assistance, and therefore HBRPL will not be responsible for any assistance costs or not providing assistance as a result of any of the following:

1. Assistance is required as a result of wars, riots, uprising, mass political demonstrations, pillage, strike, use for military purposes or acts of terrorism, earthquake damage, freak weather conditions, any natural calamity that makes the provision of the assistance impossible, atmospheric phenomena, nuclear transformation phenomena or radiation caused by artificial acceleration of atomic particles

2. Breakdown is caused by deliberate damage, vandalism or participation in a criminal act or offence

3.The immobilization is resulting from damage caused by intervention of the police or other authorities

4. Any damage resulting from the use of the vehicle against the recommendations of the owner manual

5. Any consequential costs and/or damage to property as a result of a breakdown

6. Vehicles kept in a non-roadworthy condition or not serviced in accordance with the manufacturer’s recommendations

7. Vehicles used in non-motoring roads

8. Abusive behavior of the Customer, any fraudulent representation, malicious intent or suppression of facts vital to the rendering of Services.

9. When the driver of the vehicle is found to be in any of the situations that are indicated below: a. In state of intoxication or under the influence of alcohol, drugs, toxins or narcotics. b. Riding without permission to drive or not having corresponding license for the category of the Vehicle or documents not in proper or valid state.

10. Any event where breakdown is caused by deliberately inflicted damage, vandalism or participation in a criminal act or offence

11. Any history where the Customer has on prior occasions misused or abused the services.

12. Accidents resulting from the illegitimate removal of the Vehicle.

13. Accidents or breakdowns that occur when the Customer or the authorized driver have infringed upon the regulatory ordinances as far as the requisites and number of persons riding.

14. Any vehicle involved in or liable to be involved in legal case prior to or post immobilization or which is to be kept in an as-is state as evidence or for any legal requirements.

15. Vehicle lacking documentation or requirements such as technical inspection of the Vehicles, obligatory insurance etc. legally necessary to ply on public roads.

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